Privacy Policy

1. Introduction

Ozgrid Energy Pty Ltd ("Ozgrid Energy", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. We recognise the importance of safeguarding your personal information and are committed to complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with Ozgrid Energy, including through our website, social media channels, phone, email, or when purchasing our products and services.

By accessing our website or engaging our services, you acknowledge and agree to the practices described in this Privacy Policy.

2. About Ozgrid Energy

Ozgrid Energy is an Australian renewable energy company specialising in the design, supply, installation, and maintenance of:

• Residential Solar PV Systems
• Commercial Solar Solutions
• Solar Battery Storage Systems
• Hybrid Solar Systems
• Electric Vehicle (EV) Charging Solutions
• Solar System Upgrades & Maintenance
• Energy Monitoring Solutions

3. Personal Information We Collect

Depending on your interaction with us, we may collect the following information.

Ozgrid Energy does not store your credit or debit card details. Card payments are securely processed through accredited third-party payment providers.

4. How We Collect Your Information

We may collect personal information when you:

• Submit an online enquiry
• Request a quotation
• Contact us via phone, email or social media
• Purchase our products or services
• Request a site inspection
• Register a warranty
• Apply for finance
• Subscribe to newsletters or marketing communications
• Participate in promotions or referral programs
• Visit our website

We may also receive information from authorised third parties including electricity retailers, distributors, finance providers, product manufacturers, and government rebate administrators where permitted by law.

5. Why We Collect Your Information

We collect personal information to:

• Respond to enquiries
• Prepare quotations
• Design suitable solar and battery systems
• Arrange site inspections
• Schedule installations
• Process payments
• Deliver products and services
• Register manufacturer warranties
• Assist with government rebate applications
• Provide technical support and after-sales service
• Monitor system performance, where authorised
• Improve our services
• Meet our legal obligations
• Prevent fraud and protect our business

6. Marketing Communications

With your consent, Ozgrid Energy may send you:

• Product updates
• Promotional offers
• Industry news
• Company announcements
• Educational content
• Referral program information

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We do not send unsolicited marketing communications.

7. Disclosure of Personal Information

We only disclose your personal information where necessary to provide our services or where required by law.

Your information may be shared with:

• Accredited solar installers
• Licensed electricians
• Product manufacturers
• Electricity distributors
• Electricity retailers
• Government rebate authorities
• Finance providers, with your consent
• Payment processors
• IT service providers
• Professional advisers
• Regulatory authorities

We do not sell, rent, or trade your personal information to third parties.

8. Storage and Security

Ozgrid Energy takes reasonable steps to protect your personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures include:

• Secure cloud-based systems
• Encrypted data transmission
• Password-protected databases
• Restricted employee access
• Secure payment gateways
• Multi-factor authentication where applicable
• Regular software and security updates

Although we implement industry-standard security measures, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and improve website performance.

Cookies may be used to:

• Remember your preferences
• Analyse website traffic
• Improve website functionality
• Deliver relevant advertising
• Measure marketing effectiveness

We may use trusted third-party analytics platforms including:

• Google Analytics
• Google Ads
• Meta Pixel (Facebook & Instagram)
• Microsoft Clarity, where applicable

You may disable cookies through your browser settings; however, some website features may not function correctly.

10. Accessing and Correcting Your Information

You may request access to the personal information we hold about you at any time.

If any information is inaccurate, incomplete, or out of date, we will take reasonable steps to correct it upon request.

Requests can be submitted using the contact details below.

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet warranty obligations
• Comply with taxation and legal requirements
• Maintain business records
• Resolve disputes
• Enforce our agreements

When personal information is no longer required, it will be securely deleted or de-identified where practical.

12. Overseas Disclosure

Some of our service providers may store or process information on secure servers located outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure that appropriate privacy and security standards are maintained.

13. Third-Party Websites

Our website may contain links to external websites operated by third parties.

Ozgrid Energy is not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external websites they visit.

14. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect changes in legislation, business practices, or technology.

The most current version will always be available on our website.

15. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy-related complaint, please contact us:

Ozgrid Energy Pty Ltd

Info@ozgridenergy.com.au